Deputy Operations Manager

Are you passionate about creating meaningful travel experiences and supporting the people who bring them to life? As the Deputy Operations Manager for Intrepid Travel, you will support the management of daily operations, including the recruitment, training, and performance of tour leaders. You will also be responsible for monitoring and implementing Intrepid’s safety standards, code of conduct, and responsible travel policies across the Central America region.

Working collaboratively with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations, you will help drive group profitability and ensure exceptional customer satisfaction. In addition, you will support various administrative tasks to assist the Operations team. This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica.

Some of the experience you’ll bring with you may include: Bachelor’s degree in business administration or tourism. 1+ years working on management coaching / training experience. 2+ years in administrative tasks using Microsoft 365. Excellent communication skills (verbal & written) in both English and Spanish. Reliable with outstanding organizational skills.

Problem solving and decision making. Please note: We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference! AI-enabled tools may be used to support certain parts of the recruitment process, such as application screening or interview scheduling.

However, all hiring decisions are made by human reviewers. We also reserve the right to close this advert earlier than stated if we receive a high volume of applications