Unit Clerk - Mental Health 169

Willow Rock is a 16-bed Psychiatric Health Facility in Alameda County for adolescents 12-17 years old who are experiencing acute psychiatric symptoms.

POSITION SUMMARY

The Unit Clerk provides support services to the nursing, clinical, and medical staff. Duties are typically clerical and technical in nature and will involve contact with members served. Shifts Available: Full-Time | DAYS | Shifts: 8:00 AM - 4:30 PM | Days: Monday

• Friday Expected starting wage is $23.00. This position is covered by a collective bargaining agreement and is subject to union membership requirements upon hire. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

QUALIFICATIONS

High school graduation or a G.E.D. equivalent Six (6) months experience as a unit clerk or administrative support staff in a health care environment Knowledge of basic medical terminology and Electronic Health Record (EHR) Must be at least 18 years of age Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.

If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply Preferred: Experience working with the general public in a health care environment Completion of unit clerk certification program ESSENTIAL FUNCTIONS Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders Completes a variety of documentation tasks, including maintaining accurate records, filing, and assembling medical records Prepares materials and performs admissions, discharges, and transfers in medical records/E.

H.R. Schedules members served appointments Orders and maintains the appropriate level of supplies Answers the telephone, taking messages and screening calls as assigned Provides families of members served and other staff members with requested information, using excellent communication skills Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions Provides high quality clerical assistance to nursing and medical department staff members, as requested Manages routine maintenance of Electronic Medical Records Completes basic data entry of clinical billing Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS Highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled members served PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, twist, bend and lift and carry items weighing 10 pounds or less as well as to frequently walk, sit, reach and to do simple grasping. The position requires manual deviation, repetition and dexterity. EOE AA M/F/V/Disability