Product Trainer & Technical Support - Germany

About the Role

Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities Perform on-site product installations and deliver in-person product trainings at customer locations. Conduct hands-on training sessions and workshops for groups of 5–10 participants . Provide 1st-level customer support , including basic troubleshooting, licensing, and configuration. Deliver virtual trainings , webinars, and remote support when required.

Act as a trusted technical contact, maintaining strong long-term customer relationships . Travel extensively across Germany. Visit the office for repairs or technical interventions when needed. Support the company at trade fairs and industry events . Document installations, issues, and resolutions accurately.

Requirements

Experience & Profile 2–5 years of experience in product training, technical support, or a similar client-facing technical role . Comfortable leading on-site trainings, workshops, and presentations . Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.

Affinity for technical problem-solving and hands-on work. Motivation to learn – full product training will be provided . Well-organized, reliable, and self-sufficient. Flexible mindset and willingness to travel . Languages: Native German, very good English.

Nice to Have

(not mandatory) Background in VR / AR technologies . Linux experience . Programming or general IT / tech background . Experience working with hardware installations or technical training environments.