Clinical Navigator

Description Clinical Navigator (RN/LPN/LVN) Position Summary The Clinical Navigator is a licensed nurse (RN or LPN/LVN) on the Hospice de la Luz business development team. This role positions Hospice de la Luz as a trusted clinical partner to hospitals and physician practices, helping patients with advanced and end-stage illness move to palliative or hospice care at the right time.

The Clinical Navigator combines bedside clinical credibility with a field sales role. You will identify and qualify referral accounts, educate providers and staff on our services, and coordinate smooth transitions of care. This position carries weekly visit and referral-growth expectations.

Key Responsibilities

Account development and territory management Identify, research, and qualify target accounts, including hospitals, oncology, pulmonology, cardiology, primary care, and internal medicine practices. Build and maintain a territory plan that prioritizes accounts by referral potential and patient population. Develop relationships with physicians, nurse practitioners, case managers, discharge planners, social workers, and practice managers.

Map each account's decision-makers, referral workflow, and barriers to timely hospice or palliative referrals. Record all visits, contacts, and account activity in the CRM within 24 hours. Clinical education and value positioning Present Hospice de la Luz as a value-add partner that supports providers, patients, and families through serious illness.

Educate providers and staff on hospice and palliative care eligibility, Medicare hospice benefit basics, and disease-specific indicators for decline. Deliver in-services and lunch-and-learns on topics such as goals-of-care conversations, symptom management, and end-stage cardiac, pulmonary, and oncology trajectories. Explain how early referrals can reduce avoidable hospitalizations and readmissions and improve patient and family experience.

Share relevant quality, outcome, and satisfaction data with referral partners. Care transitions and referral coordination Serve as the clinical point of contact for referral sources, responding promptly to referral inquiries. Coordinate with case managers, physicians, intake, and the admissions team to support timely, safe transitions from hospital or clinic to hospice or palliative care.

Meet with patients and families when requested to explain services and support informed decision-making. Follow up with referral sources on referral outcomes and address service concerns quickly. Market intelligence and team collaboration Track referral trends, competitor activity, and market changes, and share insights with leadership.

Collaborate with clinical operations, intake, and the interdisciplinary team to keep service promises made to referral partners. Participate in business development meetings, community events, and professional associations. Compliance Conduct all activities in line with federal and state regulations, including HIPAA, the Anti-Kickback Statute, and CMS hospice Conditions of Participation.

Follow Hospice de la Luz policies on marketing, patient choice, and ethical referral practices. Never pressure patients or providers or offer anything of value in exchange for referrals.

Requirements

Current, unrestricted RN or LPN/LVN license in [state], or multistate compact license. Minimum 2 years of clinical nursing experience, preferably in hospice, palliative care, home health, oncology, cardiology, pulmonology, or acute care. Working knowledge of hospice and palliative care eligibility and the Medicare hospice benefit.

Strong presentation, relationship-building, and communication skills with physicians and clinical staff. Self-directed and goal-oriented, with the ability to manage a territory and meet activity and referral targets. Valid driver's license, reliable transportation, and current auto insurance. Proficiency with CRM systems, EMR, and Microsoft Office Preferred 1+ year of healthcare sales, marketing, liaison, or community education experience.

Established relationships with hospitals and specialty practices in the territory. Bilingual in English and Spanish preferred. Core Competencies Clinical credibility: speaks confidently about disease progression, prognosis indicators, and symptom management. Consultative selling: listens for provider and patient needs and connects them to the right services.

Compassion: communicates with empathy and cultural sensitivity with patients and families. Accountability: owns results, follows through, and keeps promises to referral partners. Integrity: upholds ethical, compliant referral practices at all times.

Benefits

Medical, Dental, Vision Insurance Short and Long-Term Disability Insurance Accident, Critical Illness, and Cancer Insurance 401k savings plan Company-paid Life Insurance Paid time off Holiday pay Mileage Reimbursement Competitive Compensation Incentive Plan