Bilingual Customer Support

$500 Sign-On Bonus Responsibilities: Provide phone and email support for both external and internal customers. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Support/assist each customer by taking ownership of customer issues reported and see issues through resolution. Create and maintain tickets for customers. Provide accurate pricing and information regarding residential internet service inquiries by phone or email. Prepare accurate and timely logs for all incoming calls. Print badges per the request of management. Other duties as assigned. Qualification and/or Certification: Excellent written and verbal communication Attention to detail. Strong problem-solving Strong customer service; phone, email, and in person Must have the flexibility to work occasional overtime. Salary $15 - $16 per hour