Front Desk Agent

Description As a Front Desk Agent at Holiday Inn Express & Suites

• Port Wentworth, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care. Why Join Us? Healthcare Benefits Paid Time Off (PTO) Holiday Pay Employee of the Month Bonus Sign-On Bonus On-Demand Pay Access (access to earned wages before payday) Hotel Brand Employee Discounts Responsibilities Welcome guests and assist with check-in and check-out Process payments and manage guest accounts Book, modify, and cancel reservations Answer guest questions and provide information about hotel amenities and local attractions Respond to guest requests and resolve issues in a timely, professional manner Maintain accurate guest records and reservation information Answer phones and respond to emails as needed Work closely with housekeeping and maintenance to ensure guest satisfaction Follow hotel safety, security, and privacy procedures Requirements Qualifications Must be 18 years of age or older Friendly and professional communication skills Strong customer service and problem-solving abilities Ability to multitask in a fast-paced environment Basic computer and phone skills Attention to detail and reliability Previous hotel or customer service experience is a plus, but not required Join our team and help create memorable guest experiences every day!