Account Manager - London

ACCOUNT MANAGER ABOUT US Claim. Sorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers. Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies.

Our goal: scale to $1B and become the most valuable TPA in the market. THE ROLE You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at Claim. Sorted.

• Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
• Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
• Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
• Spot risk early, de-escalate issues, and earn renewals and references
• Find and close expansion opportunities (new programs, regions, lines, volume)
• Turn what works into repeatable playbooks, templates, and routines We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.

QUALIFICATIONS

We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.

• Based in or willing to relocate to London
• Work authorisation in the UK without need of sponsorship
• Commercially minded with the ability to map value and close expansions
• Strong relationship builder who earns trust across stakeholders and stays calm under pressure - 2+ years in Account Management, Customer Success, sales, or insurance/Insur. Tech(a plus)
• Knowledge of the insurance industry or TPA operations (a plus) OUR VALUES
• Move Fast – Act decisively, iterate quickly, optimize for momentum.
• Always Overdeliver – We exceed expectations in everything we do.
• Think Customer-First, Always – The customer experience drives every decision.
• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
• Say It How It Is – Transparency and direct communication build trust.

COMPENSATION

& BENEFITS

• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Equity participation: stock options as an early-stage team member
• Medical insurance
• Pension contributions (UK)
• Accelerated promotion track in a high-growth environment