Customer Support - Bilingual Portuguese

What You'll Do

Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Maintain detailed and current knowledge of the company's products and services Handle customer inquiries and complaints Requirements What You'll Need: Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Have a quiet place to work without noise or distractions Required Qualifications: Be a United States resident Must be 18 years of age or older High School Diploma or Equivalent Pass Background Check Pass Drug Screening Bilingual in Portuguese Technical Requirements: Desktop/Laptop with Windows 10 or higher USB Noise Canceling Headset Hardwired to Internet Smartphone What We Offer: Competitive pay (based on experience and performance) Semi-Monthly pay schedule — paid on the 13st and 27th of each month Flexible work-from-home environment Paid training and support Supportive and team-oriented work culture Opportunities for growth and advancement We are currently not hiring in these locations: California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin Benefits Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)