Technical Support Specialist

Technical Support Specialist Job Description Prolec GE Is Now A Part Of The GE Vernova Group JOB SUMMARY The IT Technical Support Specialist is responsible for designing, organizing, modifying, and supporting Prolec GE Waukesha corporate computer hardware and software systems. In addition, this position fulfills the role of mentor to other team members, to accelerate their development.

Candidates will need to be able to quickly acquire new skills and follow company policies and procedures. PRINCIPLE DUTIES AND RESPONSIBILITIES Administer servers, workstations, printers, desk phones, smartphones, software deployment, security updates, wireless networks, switches, and patching. O365 Administration Strong attention to detail when planning future implementations, migrations, and integrations.

Set up and maintain user accounts, permissions, access rights and software licenses/subscriptions. Maintain accurate inventory and asset listing of IT Equipment. Assist with and document network software, hardware, and system security maintenance. Ability to learn new technologies to research, recommend, schedule, and perform upgrades that support and assist with business processes.

Assign configuration of authentication and authorization of directory services. Evaluate and modify system performance. Support and maintain the following technologies: PHP C# HTML XML MS SQL Server KNOWLEDGE, SKILLS & ABILITIES Associate or BS in Computer Science, or 3-5 years’ experience in related field Professional or personal experience with web or application programming a plus Ability to work independently, anticipate issues Strong customer service skills Extensive knowledge of operating systems and applications, as well as hardware and software troubleshooting Strong problem-solving abilities Strong willingness to document processes and solutions Ability to work well under pressure with multiple demands Excellent teamwork and communication skills Knowledge in the following systems preferred: Windows 8/10/11 Windows Server 2008+ VMWare Linux/Apache/MySQL EDUCATION AND EXPERIENCE Required Education / Experience Associate or BS in Computer Science, or 3-5 years’ experience in related field Preferred Education / Experience Associate or BS in Computer Science, or 3-5 years’ experience in related field ADDITIONAL INFORMATION Key Working Relationships IT Team Managers Business users Customers Physical Demands Sitting (a continuous period of being seated) Standing (for sustained periods of time) Walking (moving about on foot to accomplish tasks) Travel (travel needed to perform job duties) 20% To support facilities outside of Dallas such as Service, KN, and Ottawa Working Conditions Office environment Prolec-GE Waukesha, Inc.

is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.