Dental Revenue Cycle Coordinator

Description Position Summary The Dental Revenue Cycle Coordinator supports accurate, timely financial operations across 4M Dental Implant Center practices. This position works with insurance claims, accounts receivable, patient ledgers, production records, payments, financing transactions, collections, refunds, and reconciliations.

The coordinator investigates discrepancies, works with practice teams and payers to resolve them, and helps maintain reliable revenue cycle reporting and patient account records.

Essential Duties and Responsibilities

Prepare, review, and submit dental insurance claims with accurate coding, attachments, narratives, and supporting documentation. Track claims and accounts receivable; follow up on unpaid, denied, rejected, or underpaid claims and submit corrections or appeals as appropriate. Post and reconcile insurance and patient payments, contractual adjustments, and other transactions in the practice management system.

Review daily and monthly production for accuracy and completeness; reconcile completed treatment, patient ledgers, adjustments, and reports, and coordinate corrections with practice teams. Research patient ledger discrepancies involving insurance, payments, financing, adjustments, credit balances, and outstanding amounts.

Reconcile patient financing transactions and lender funding; investigate discrepancies and coordinate resolution with lenders and internal partners. Prepare and research patient and lender refunds and other account adjustments for review and approval under company procedures. Do not issue or authorize refunds outside assigned authority.

Monitor aging and outstanding balances, support appropriate collection follow-up, and document account resolution efforts. Communicate clearly with office managers, treatment coordinators, payers, lenders, and the Revenue Cycle Management team about missing documentation, account corrections, and outstanding issues. Support month-end close, aging and credit balance reviews, reconciliations, and recurring revenue cycle reporting.

Identify recurring errors and trends, recommend process improvements, and escalate material or unresolved discrepancies. Maintain working knowledge of CDT codes, payer requirements, dental billing practices, and company procedures. Protect patient and financial information in accordance with HIPAA and company policies.

Perform related duties and special projects as assigned.

Requirements

Required At least two years of experience in dental revenue cycle, dental billing, insurance follow-up, patient accounts, or a closely related function. Experience using a dental practice management system and working with claims, payments, adjustments, and patient ledgers. Strong numerical accuracy, organization, follow-through, and ability to research and resolve discrepancies.

Clear written and verbal communication and proficiency with spreadsheets and routine business software. Ability to handle confidential patient and financial information appropriately and manage multiple deadlines. Preferred Experience with implant, oral surgery, or other specialty dental billing. Experience with patient financing, lender reconciliations, refunds, production reconciliation, and multi-location operations.

Familiarity with Care. Stack and CDT coding.