Front Office I

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations.

The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.