Human Resources Business Partner

Sourcing & Attraction Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs) Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc. Build and maintain a talent pipeline for recurring contact center roles Recruitment Process Conduct initial screening calls and video interviews Apply psychometric and skills assessments relevant to customer service profiles Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance Coordinate and schedule interviews with hiring managers and operations leaders Candidate Experience Ensure a positive and professional experience throughout the recruitment journey Communicate clearly and timely with all candidates regarding process status Represent the company's culture and employer brand during every interaction Metrics & Reporting Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure Analyze sourcing channel effectiveness and adjust strategies accordingly Maintain accurate records in our internal systems (Buk, Notion, etc) Stakeholder Management Partner with Operations to anticipate hiring needs Align with Managers on profile requirements and headcount planning Participate in calibration sessions to refine candidate selection criteria Administration & Compliance Ensure all hiring documentation is complete and compliant with local labor regulations Manage offer letters, background checks, and pre-employment requirements Support onboarding coordination in collaboration with HR Key Skills Required High-volume recruiting experience Strong communication and interpersonal skills Data-driven mindset Ability to manage multiple requisitions simultaneously Knowledge of contact center operations is a plus Advanced English