Patient Service Representative - Family Medicine

Position posted: 10/20/2026 RESPONSIBILITIES Job Specific Competencies: Demonstrates knowledge and ability to check patients in and out for his/her clinic visit. Maintains patient demographics and insurance records. Demonstrates knowledge of basic insurance and billing procedures. Performs routine duties associated with patient scheduling, payments and co-payments.

Performs secretarial duties in a timely and efficient manner. Ensures customer friendly telephone communication. Provides appropriate safety and infection control measures. JCMG Core Competencies: Strives for continuous quality improvement. Participates in educational experiences designed to maintain and/or improve professional competence.

Maintains high work ethic standards. Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

High school diploma or GED Experience: Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting Experience with office equipment Certification/License: N/A Knowledge/Skills/Abilities: Articulate Computer skills required Good telephone communication skills WORK ENVIRONMENT Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

Health insurance & employer paid short- and long-term disability Generous PTO policy, beginning at 148-hours annually 56 hours paid Holiday Leave Employer Retirement Plan (401K) with employer match Tuition reimbursement and other professional advancements, including a Medical Assistant training program