Strategic Initiatives Enablement Lead (Hybrid - Buffalo, NY)

Who Are We: Customer Experience & The Way We Work Enablement (CXTW3E) A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work.

The Way We Work is more than a framework—it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.

Primary Responsibilities: Drive Adoption of The Way We Work Assess adoption of The Way We Work mindsets, behaviors, and practices. Partner with initiative teams to develop and execute adoption plans. Help teams apply The Way We Work disciplines in practical, outcome-focused ways. Track adoption progress and identify opportunities for improvement.

Create Conditions for Success Partner with leaders to establish team practices, routines, and expectations that support adoption. Identify opportunities to improve ways of working, collaboration, and team effectiveness. Help teams address obstacles that may limit adoption. Support a culture of learning, continuous improvement, and shared accountability.

Identify Barriers & Enable Change Identify organizational, process, cultural, and operational barriers affecting adoption. Recommend practical solutions and partner with stakeholders to address challenges. Monitor adoption risks and trends and adjust approaches as needed. Capture and apply lessons learned to strengthen future efforts.

Partner with Teams & Leaders Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness. Provide insights on adoption progress, risks, and opportunities. Facilitate discussions that build alignment and strengthen ways of working. Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability.

Education and Experience

Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience Strong attention to detail Strong ability to lead teams Excellent project management skills Strong analytical ability Creative problem-solving skills Excellent interpersonal skills necessary for business partner relationships within and outside the organization Strong written and verbal communication skills Ability to communicate professionally at many different levels Self-motivated Results-driven Well-organized Ability to handle multiple tasks and work under time constraints in support of various assignments Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software Education and Experience Preferred: Practical application of one or more of The Way We Work disciplines, including Agile, Change Management or Experience and Process Design in a large scale transformation initiative.

Financial services or other regulated industry experience preferred. Ability to influence without authority Systems thinking and organizational awareness M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America