Customer Success Manager (Remote)

As a Junior Customer Success Manager, you share ownership of Mosaic's entire Tier 3 (“Foundational”) book across all five verticals — playbook-driven cadence and self-service resources, rather than the bespoke, vertical-aligned coverage Tier 1 and Tier 2 accounts get. The pooled book is split between two Junior CSMs; the split will be either geographic or by vertical grouping — the exact approach is still being finalized (see Decisions & Gaps) and will be confirmed before launch.

You're also part of the team's early-warning system, catching accounts that are ready to move up a tier.