Production Coordinator & Customer Service Coordinator

Production Coordinator Hyderabad

• WFO Full Time Shift: UK Shift: 2-11 PM IST Role Overview We are looking for a highly organized, detail-oriented Production Coordinator / Client Operations Manager to serve as the central hub between our clients and internal production teams. This role is responsible for:
• Keeping projects moving on schedule
• Translating client requests into clear internal tasks
• Ensuring high-quality outputs before delivery
• Maintaining clear and consistent communication across all teams This is not a passive role. You will be expected to take ownership, follow up proactively, and ensure nothing falls through the cracks.

Key Responsibilities

1. Client Communication

• Monitor and respond to client messages (Slack, email, etc.)
• Translate client requests into clear, structured tasks
• Provide regular updates to clients on project status
• Ensure timely and professional communication at all times

1. Project Coordination

• Create and manage tasks across multiple teams (modeling, rendering, web)
• Assign work and track deadlines
• Proactively follow up with team members to ensure progress
• Identify and resolve bottlenecks quickly

1. System s Workflow Management

• Create and manage jobs within the Client’s Portal
• Organize files in Dropbox and ensure proper structure
• Maintain clean and organized Slack communication
• Keep internal task management systems up to date

1. Quality Assurance (QA/QC)

• Review outputs (renders, models, assets) before client delivery
• Ensure work matches client requests and internal standards
• Provide clear, structured feedback to the production team
• Catch errors before they reach the client

1. Daily Reporting s Communication

• Provide a daily summary of: o Completed tasks o Work in progress o Blockers o Next steps
• Escalate issues and identify decisions needed from management Requirements Required Skills s Experience
• Excellent written and verbal English communication
• Strong organizational and multitasking skills
• Experience managing multiple projects simultaneously
• High attention to detail
• Ability to work independently and take initiative
• Comfortable working in a fast-paced, remote environment Preferred (Not Required, but Strong Plus)
• Experience in project coordination, operations, or virtual assistant roles
• Familiarity with creative or technical workflows (3D, design, web, etc.)
• Experience using: o Slack o Dropbox o Task management tools (Click. Up, Asana, Notion, etc.) Typical schedule expectation:
• Approximately 8-hour shift with partial overlap across both regions
• Flexibility is important, but responsiveness during overlapping hours is critical What Success Looks Like
• Projects are always on track and organized
• Clients receive fast, clear, and professional responses
• Internal teams know exactly what to work on
• Deliverables are reviewed and high-quality before being sent
• Nothing gets lost, delayed, or miscommunicated