Senior Manager, Sales Operations – Data Center

Role Summary

Black Box is seeking a highly analytical and execution-focused Senior Manager, Sales Operations – Data Center to support and optimize the sales organization across the Data Center business. This role will be responsible for driving forecasting accuracy, Salesforce discipline, pipeline management, sales-stage governance, revenue visibility, and operational reporting.

The ideal candidate will have hands-on experience supporting Data Center, infrastructure, colocation, hyperscale, low voltage, structured cabling . This person will serve as a key partner to sales leadership, helping translate pipeline activity into accurate forecasts, actionable insights, and predictable revenue outcomes.

Key Responsibilities

Own and manage sales operations processes for the Data Center business, including pipeline reviews, forecast submissions, sales-stage accuracy, and opportunity hygiene. Partner closely with sales leadership to improve forecasting accuracy quarter on quarter basis, including commits, upside, risk, and funnel health. Manage and analyze Salesforce data to ensure accurate reporting, clean opportunity tracking, and concise executive-ready dashboards.

Track and report on pipeline movement, bookings, revenue, sales productivity, and conversion rates across defined sales stages. Help standardize and train the sales team on proper usage of sales stages to improve forecast reliability. Slice and dice pipeline and revenue data to identify risks, gaps, trends, and areas for sales execution improvement.

Support weekly, monthly, and quarterly business reviews with clear reports, insights, and recommendations. Serve as a trusted operational partner to senior sales leadership by providing timely visibility into book of revenue, active opportunities, and forecast movement. Collaborate with Revenue Operations, Finance, Sales, and Delivery teams to ensure alignment between forecast, bookings, revenue recognition, and operational capacity.

Identify process gaps and implement improvements to increase sales efficiency and forecast predictability. Required Qualifications 8–12+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Sales Strategy. Strong experience supporting Data Center, colocation, hyper-scale, infrastructure, technology services, low voltage, cabling, networking, or related sales teams.

Advanced Salesforce experience, including dashboards, reports, opportunity management, forecasting, and pipeline analysis. Strong understanding of sales forecasting, commits, upside, pipeline stages, sales cycles, bookings, and revenue tracking. Ability to analyze complex data and translate it into clear business insights for sales leadership.

Experience supporting quota-carrying sales teams and improving CRM discipline. Experience required with salesforce or related CRM tool. Strong communication skills with the ability to work cross-functionally with Sales, Finance, Operations, and Executive Leadership. Bachelor’s degree required; MBA or MS preferred.