Business Online Specialist

Job Summary

The Customer Care Business Online Specialist is the primary contact for Business Online Banking customers. The position will take incoming calls, make outbound calls, return voicemails, and send and respond to emails.  The incumbent will provide customer support for routine and complex issues for many services, including but not limited to: Consumer online banking, loan questions, debit card questions/issues, online account opening, general loan servicing, and general account questions.