Technical Support Professional

Responsibilities

Technical customer support and service for national Solar & Energy customers and internal interfaces Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback Coordinating, delivering, and documenting technical services following management approval (e.

g., service assignments, trade show participation, and customer training) Proactively sharing expertise within the national support team and across relevant departments Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements All other duties as assigned by management (e.

g. nomination for projects/desks) Requirements: Technical education Additional professional qualifications obtained through continuing education or several years of professional experience Professional experience in technical support English language skills and/or local language at a level appropriate for the position Responsibilities: Technical customer support and service for national Solar & Energy customers and internal interfaces Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback Coordinating, delivering, and documenting technical services following management approval (e.

g., service assignments, trade show participation, and customer training) Proactively sharing expertise within the national support team and across relevant departments Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements All other duties as assigned by management (e.

g. nomination for projects/desks) Requirements: Technical education Additional professional qualifications obtained through continuing education or several years of professional experience Professional experience in technical support English language skills and/or local language at a level appropriate for the position Are you ready for Fronius?

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