Assistant Service Manager

Company: Wilkins Recreational Vehicles Position: Assistant Service Manager

• Churchville, NY Salary Range: $55,000 - $80,000 annually (includes base pay and performance-based commission). Eligible for profit-sharing.

Benefits

Medical/Dental/Vision Insurance 401K/401K Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Responsibilities: This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.

Greets, establishes, and maintains a positive rapport with customers. Assists customers in determining needs; promotes our products, accordingly. Estimates cost of repair and prepares itemized service order. Initiates service orders, secures customer’s signature, and closes when completed. Develops a keen understanding of all of our products and services.

Understands effective service sales processes and actively seeks sales opportunities. Maintains good communication with customer and follows up after work is completed to ensure satisfaction. Understands customer’s needs, committed to exceed customer expectations every day. Complies with all company policies and procedures.

Requirements

2 years’ experience in a management position is preferred but not required. Strong communication skills, Positive attitude, Strong work ethic, Ability to work effectively in a team leadership setting. #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.