Job description
Key supporting values & behaviours for the role:
- Operational Excellence
- Accountability & Ownership
- Client-Focused Service
- Leadership & Team Development
- Collaboration & Communication
- Problem Solving & Decision Making
- Continuous Improvement & Innovation
- Adaptability in a Global Environment KPIs / deliverables:
- Team SLA Compliance
- On-Time Project Delivery
- Quality Compliance & Accuracy
- Team Productivity & Utilization
- Escalation Resolution Effectiveness
- Resource & Capacity Management
- Operational Data Accuracy
- Employee Development & Retention
- Process Compliance & Continuous Improvement. Compliance and adherence to specifications
- Problem-solving and issue resolution Responsibilities:
- Monitor workload distribution across the team and ensure balanced allocation of resources.
- Assign projects and tasks among Delivery Coordinators to ensure timely completion of deliverables.
- Ensure adherence to client specifications, workflow requirements, and internal operational standards.
- Monitor project progress, deadlines, and team performance to achieve delivery targets.
- Secure appropriate backup solutions and coverage plans to maintain business continuity.
- Monitor overtime utilization and recommend corrective actions when necessary.
- Ensure operational and financial information are accurately maintained in internal systems and too Essential qualifications:
- At least 3 years of experience in media localization, subtitling, dubbing, content operations, or a related field.
- At least 1 year of team leadership or supervisory experience.
- Good understanding of delivery operations, localization workflows, and quality standards.
- Experience in workload management, resource planning, and issue escalation.
- Bachelor's degree in Business, Operations, Media, IT, Linguistics, or a related course.
- Strong leadership, coaching, and communication skills.
- Good analytical, organizational, and problem-solving abilities.
- Proficient in English, both written and spoken.
- Able to work effectively with cross-functional and global teams.
- Familiarity with workflow management systems and reporting tools.
- Ability to manage multiple tasks in a fast-paced environment.