Helpdesk Engineer

Description We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications. At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

Who we are looking for A service-minded Helpdesk Engineer who owns each ticket end to end: diagnose first, fix what you can, and escalate with clear evidence when you can't. You will join our global Helpdesk in Chișinău, the first line of IT support for Gilat employees across Israel, Europe, Latin America and Asia. This is a hands-on role in our Global Technology & Infrastructure group. Each Helpdesk engineer is paired with a senior System Administrator as a mentor, with a clear growth path toward system administration.

What you will do

Handle requests and incidents in SysAid, by email and phone, from first response to resolution within SLA. Onboard and offboard employees: accounts, Microsoft 365 licenses, groups and permissions, devices and equipment return. Support Microsoft 365: Exchange Online (shared mailboxes, delegation, message trace, quarantine release), Teams, SharePoint and OneDrive, and guest access for external partners. Manage users, security groups and file-share permissions in Active Directory and Microsoft Entra ID, including SSO application setup. Set up and support Windows laptops; deploy software and patches with SCCM, Intune and Automox, and manage BitLocker encryption. Provide remote support (TeamViewer) to users and to sites without local IT, coordinating local vendors for on-site work. Handle access and security requests: web access policies (Netskope / Island), network access control (Portnox) and CrowdStrike endpoint protection. Triage security alerts raised by our SOC with the affected users and devices, then resolve or escalate them. Run routine operational checks: Commvault backup restore tests, PRTG monitoring and recurring reports. Escalate to the System team with full diagnostics, and document solutions in the knowledge base.

Requirements

At least 1 year of experience in IT support or Helpdesk, working with a ticketing system - a Must Hands-on experience supporting Windows 10/11 and Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) — a Must Working knowledge of Active Directory and Microsoft Entra ID (users, groups, permissions, MFA) - a Must Fluent English, written and spoken - a Must Availability for rotating shifts , including evenings, nights, weekends and public holidays - a Must Strong troubleshooting skills and clear, service-oriented communication with users at every level Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) for first-level troubleshooting Experience with endpoint management (SCCM, Intune or Automox) - an advantage Experience with security tools such as EDR (CrowdStrike), NAC (Portnox) or web security (Netskope / Island) - an advantage Basic PowerShell scripting - an advantage Certifications such as CompTIA A+ / Network+, Microsoft MD-102 or MS-900 - an advantage Working Hours This is a shift-based role on the Israeli work week: the Helpdesk covers Sunday to Thursday around the clock, Friday until midnight, and Saturday with a day shift. Engineers rotate through early (07:00–16:00), day (09:00–18:00 or 10:00–19:00), evening (15:00–23:00) and night (23:00–07:00) shifts, including public holidays. #LI-IM6 #LI-Hybrid #GLT

What we have for you An exciting job opportunity in a fast moving and fascinating industry with unique learning experience in our company Professional Trainings: online, external, certifications A competitive salary and bonuses system Office in the center of Chisinau Refreshments Lunch compensation Private Medical insurance inclusive Dental, Oculist (65 000 lei)