Senior Associate Monitoring & Control (Onboarding)

Position / Job Title

• Senior Associate – Certification Run tech Place of Posting
• Hyderabad (Preferred) Educational Qualification -B.E /B.Tech / M.Tech Experience - 2- 5 Years Job Purpose Manage and support Certification Systems to ensure high availability, stability, and operational readiness of critical certification environments. Execute and support application deployments, configuration changes, upgrades, and releases across certification platforms. Monitor system health, performance, and uptime, ensuring timely identification and resolution of technical issues. Provide end-to-end runtime support and troubleshooting for application, infrastructure, database, and network-related issues. Coordinate with banks, partners, vendors, and internal stakeholders to ensure smooth execution of certification activities and issue resolution. Drive major incident management, root cause analysis (RCA), and implementation of preventive and corrective actions. Implement automation initiatives using scripting, AI tools, and operational automation platforms to improve efficiency and reduce manual effort. Enhance service reliability through proactive monitoring, trend analysis, capacity planning, and continuous process improvements. Maintain technical documentation, operational procedures, knowledge repositories, and management reports. Contribute to the growth and modernization of Certification Systems through innovation, automation, and operational excellence initiatives.

Duties and Responsibilities

Maintain the application uptime with zero delays, downtimes. Coordinating and communication with stakeholders on tech related issues, technical standards deviation & solution implementation. Provide outstanding support to banks and address the technical issues. Expertise in resolving technical issues. Drive complex or major incident resolution.

Maintain high availability and uptime of certification systems and environments. Manage deployments, upgrades, patches and configuration changes. Provide technical support to banks and partners during certification activities. Drive resolution of complex technical and runtime issues within SLA. Coordinate with internal teams, vendors and stakeholders for issue resolution.

Implement automation to reduce manual effort and improve operational efficiency. Perform proactive monitoring, trend analysis and service improvement initiatives. Prepare RCA reports and recommend preventive actions. Skills Needed AI-assisted Operations (AIOps) and Intelligent Monitoring Concepts. Linux/Unix Administration.

Log Analysis and Root Cause Analysis (RCA). Database Fundamentals (PostgreSQL/Cassandra, Mardia DB). Strong Analytical and Problem-Solving Skills. Shell Scripting (Basic to Intermediate). Strong understanding of payment systems (UPI, IMPS, AEPS, NFS, RuPay or similar).