Customer Service Representative

The Customer Service Representative will act as a liaison between AMES CRO operations and Customers for general information and resources, parts movement & status and repair or work orders. Auditing customer estimates and quotes for accuracy and thoroughness. Maintain customer files for estimates, quotes and regulatory documents.

Monitor customer repair or work orders through tracking system. Work with accounting to verify billable costs and assist with invoice preparation and reconciliation. Maintain CRO capability list on website.