Retail Data Entry/Call Center Tech | Corp | Good Day Farm

About the Role

The Data Entry/Call Center Tech supports dispensaries by providing accurate, efficient, and professional patient profile creation and maintenance, while delivering exceptional customer service through phone-based support. This position is responsible for ensuring data integrity, seamless patient onboarding, and compliance with medical cannabis regulations, company policies, and established procedures.

This role also serves as a key point of contact for patients and dispensary teams through a call center-style phone queue. The Data Entry/Call Center Tech is expected to consistently provide friendly, knowledgeable, and solution-oriented customer service while managing a high volume of calls and requests. The ideal candidate is comfortable communicating with a diverse range of customers, remaining calm and professional in challenging situations, and resolving questions or concerns efficiently and accurately.

Essential Duties

& Responsibilities Enters and maintains accurate patient information in our retail systems, ensuring compliance with state regulations. Creates and updates patient profiles in Dutchie, METRC, and Updox, ensuring all required documentation is properly recorded. Verifies patient recommendations and contact patients to confirm receipt and next steps.

Collaborates with dispensary teams to resolve any data discrepancies or incomplete patient records. Maintains a high level of confidentiality when handling sensitive patient information. Communicates professionally with patients via phone or email to confirm recommendation details. Ensures data integrity and compliance with all state and company regulations.

Answer and manage a high-volume, call center-style phone queue while maintaining a professional, friendly, and helpful demeanor. Provide exceptional customer service by actively listening to callers, identifying their needs, and providing accurate and timely information. Creating a positive experience for patients, even when the answer or resolution may not be what they initially expected.

Remaining composed and solution-focused during difficult or high-pressure interactions. Protecting patient privacy and maintaining professionalism in all communications. Balancing speed and efficiency with accuracy and quality of service. Reports all issues via email to the Customer Service Manager. Supporting in-store staff by engaging in the Hype community.

Performs other duties as assigned.

Minimum Qualifications

Strong attention to detail and ability to accurately enter data with minimal errors. Ability to work independently in a computer-heavy role. Stable and reliable internet connection if working remotely. Familiarity with Updox, Dutchie, and METRC preferred. Strong organizational and problem-solving skills. Excellent written and verbal communication skills.

Ability to handle patient inquiries with professionalism and discretion. The successful candidate will be expected to consistently deliver a high level of customer service.

Education

& Experience Requirements High school education required. Experience with data entry preferred. Experience in a healthcare, cannabis, or retail setting preferred. Experience with customer service preferred. Call center experience is a plus. Physical Requirements Ability to remain in a stationary position (sitting) for up to 8 hours a day.

Consistently look at a computer screen for up to 8 hours a day. Consistently answer phone calls with positivity for up to 8 hours a day. Equal Opportunity Statement We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.