Entry Level IT Support Specialist

Commercial Printing, Mailing, and Warehousing Company seeking to hire an IT Specialist. We are looking for an entry-level IT professional to provide technical support and help maintain the organization’s day-to-day technology operations. This role will assist with troubleshooting hardware, software, network, and user-access issues across multiple departments.

The ideal candidate is highly motivated, detail-oriented, organized, and eager to learn, with the ability to manage priorities, communicate effectively, and stay on target with timelines in a fast-paced environment. A local candidate is preferred. Remote work is currently not available.

JOB RESPONSIBILITIES

• Serves as a point-of-contact for troubleshooting hardware, software, and PC related problems.
• Log service tickets in Help Desk system and track time.
• Performs general administration duties such as creating and managing Users, Groups, and Permissions.
• Ability to troubleshoot hardware and software problems related to desktop computers and printers.
• Provides phone support to users running Windows 11 and Microsoft Office (Word/Excel/Outlook) and customer specific software.
• Install and configure new workstations.
• Working knowledge and understanding of TCP/IP network environment, general networking concepts and troubleshooting.
• Familiarity with general repair and maintenance of laser printers and peripherals.
• Must possess the ability to manage roll outs of desktops and laptops and follow up set up procedures.

REQUIREMENTS

• Experience installing Windows 11 and Microsoft Office Software including Outlook configuration.
• Experience with macOS.
• Experience with creating user accounts in a Hybrid Entra and Active Directory environment.
• 2+ years in information technology industry and or related certification (CompTIA. Microsoft, etc.).
• Takes the initiative to understand technology and how it may impact helpdesk requests.
• Able to organize and prioritize assigned duties.
• Able to work independently and handle multiple tasks.
• Strong customer service skills.
• Effective communication (verbal and written).
• Detail oriented
• Medical, Dental, Vision and 401k options for all full-time employees.
• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.