Patient Services Representative

Title Patient Services Representative # Summary# This position is responsible#to create#an outstanding first and final impression of the clinic for our patients, visitors, customers, and staff. Performs various clerical duties to ensure#accurate#and#timely#patient care, which may include but are not limited to answering telephones, registering patients, appointment scheduling, insurance verification, chart preparation,#and#mail/message distribution.

Ensures#that#waiting#area appears neat and orderly throughout the day. This position does not provide direct patient care.# # Compensation We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education#and internal equity considerations.

The hourly wage range for this position is#$18.74#$26.45.#This range reflects the base salary for this position. # Key Accountabilities## Communication# Greet and#assist#patients,#visitors,#employees, and other customers promptly,#directing#them appropriately.## Communicate to#patients about delays and waiting times.# Answer telephone#and take messages#following scheduling guidelines, triage protocol, and#appropriate task#routing.

Aid#patients#when needed#for#arranging transportation needs, providing directions, locating#wheelchairs, etc.# Registration# Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and#accurate, applying acquired knowledge of government and third-party payer requirements.

Appropriately collecting co-pays.# Scan insurance information and cards.## Update and scan family member release form, minor consent, and assure general consent is signed annually.# Prepare documents for patient appointments.# Identify,#report#and resolve#problems#regarding#registration to#appropriate individuals#and departments.

Scheduling# Schedule patient appointments. Coordinate#cancellations, reschedules, and additions to schedules#with the#appropriate#provider.# Ensure#clinician#s#time is#utilized#efficiently, and patient needs are satisfied.# Provide#accurate, detailed information#regarding#visit,#time#patient to arrive, and any other directional information needed by patient.

Ensure#all#scheduling#data is complete and#accurate.# Clerical/Chart Management## Receive and distribute mail, sorting out time-sensitive#and priority#documents.## Prepare and/or mail correspondence and other materials as requested.## Perform administrative and clerical duties, such as#copies, when necessary.# Insurance# Ensure eligibility#of patients#through insurance verification.

Other# Develop and#maintain#competency#on#clinic computer systems.# Open and#close#the clinic each day.##Engage/disengage the alarm#system#as necessary.# Attend all required meetings and in-service education.# Maintain personal workspace in a neat and orderly condition.# Ensure#reception area#and patient lobbies are clean and orderly.

Other duties as assigned.# Qualifications High School graduate or equivalent# Exceptional#customer service skills## Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment# Experience in keyboarding/data entry with an emphasis on speed and accuracy# Ability to#relate to clients of all ages in a professional, courteous manner# Ability to work in a#fast-paced#environment with#strong#attention to detail and accuracy# Demonstrate exceptional multitasking abilities# Excellent#team player who works cooperatively and respectfully#with#coworkers# Preferred Qualifications## Prior Administrative or Front Desk experience, preferably in a healthcare setting# Knowledge of medical#terminology# Schedule 60#80 hours per two-week pay period Monday#Friday; shifts to be determined Typical start time between 7:00#8:30 a.

m., with end times between 3:30#5:00 p.m. Front desk and call center responsibilities No weekend or holiday requirements Benefits Eligible for Shift Differential Pay in addition to base wage Paid Time Off accrued starting on first paycheck Medical, Dental, and Vision (discount plan) coverage Flexible Spending Accounts Life, AD#D, and Disability Insurance Pension Plan (PERA) with 7.

5% employer match Optional 457(b) Retirement Plans Tuition Reimbursement Loan Forgiveness Eligibility # PSLF#+#MN state programs for qualifying roles Employer-Provided Certifications +#Continuing Education Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items # About Us Northfield Hospital + Clinics#is a trusted, independent healthcare system with more than 1,000#employees.

We#re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact.#We#re proud to be named to Becker#s 2025 list of #100 Great Community Hospitals.# Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon#along with Urgent Care locations in Northfield, Lakeville and Farmington.

We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota. # Whether you#re just starting your career or bringing years of experience, you#ll find meaningful opportunities, supportive teams, and a chance to make a real difference here. # # *This posting is not a complete list of duties or responsibilities.

Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.