Cashier

Location: Grounded In Charlotte at the Charlotte Douglas Intl. Airport Job Type: Part-Time/Full-Time About Us: FDY, Inc., a food service management company, located at The Charlotte Doulas Internation Airport, is seeking both full time and part time applicants for our Grounded In Charlotte Full Service Restaurant. Grounded In Charlotte is a vibrant restaurant destination that prides itself on quality products and exceptional customer service.

We believe in creating a welcoming environment for our customers and supporting local artisans and businesses. As we continue to grow, we're looking for dedicated individuals to join our team and contribute to our mission of supporting and enriching our community.

Job Summary

The Cashier will be responsible for providing excellent service to guests while efficiently and accurately handling payment transactions. Exceptional interpersonal skills, attention to detail, and ability to work in a fast-paced environment are essential for success in this role.

RESPONSIBILITIES

Greet and welcome customers in a friendly and professional way, ensuring a positive first and/or last impression for the establishment. Accurately process cash, credit card, and digital (tap, phone-based) payment transactions using the operation’s POS system, maintaining a high level of accuracy and attention to detail.

Calculate and provide customers with correct change and receipts, ensuring transparency and accountability in all financial transactions. Handle customer inquiries, resolve complaints or issues promptly and courteously, and escalate matters to the supervisor or manager when necessary. Maintain a clean and organized cashier station, including cash drawer and surrounding areas, to ensure a visually appealing and efficient work environment.

Collaborate with the kitchen and waitstaff to ensure timely and accurate order processing and communicate any special requests or modifications effectively. Stay up to date with menu items, pricing, and promotions to accurately answer customer questions and make suggestions when required. Adhere to all company policies and procedures, including cash handling protocols, safety and security measures, and food safety regulations.

Assist in other front-of-house tasks as needed, including seating guests, taking reservations, and assisting with to-go orders. Continuously strive to improve customer service by seeking feedback, staying updated on industry trends and implementing best practices.

QUALIFICATIONS

Previous experience in a cash-handling role, preferably in a restaurant or hospitality setting. Excellent mathematical and numerical skills, with the ability to handle cash transactions accurately and quickly. Exceptional customer service and interpersonal skills, with the ability to effectively communicate and interact with diverse customers and team members.

Strong attention to detail, organizational abilities, and the ability to multitask effectively in a high-volume, fast-paced environment. Familiarity with using a POS system and other relevant software applications is an advantage. Ability to remain calm and composed under pressure and handle/de-escalate difficult situations professionally.

Flexibility to work in shifts, including evenings, weekends, and holidays, based on the restaurant's needs. Ability to follow other restaurant duties as required by management A commitment to maintaining cleanliness, hygiene, and personal grooming standards in accordance with operation policies. Basic knowledge of food safety and sanitation regulations is preferred.

High school diploma or equivalent; additional certifications in customer service or hospitality are an asset. Food Handlers Certificate Provide other restaurant duties as directed by management.

Benefits

(Full-Time Employees) Hourly rate plus TIPS Major Medical and Supplemental Medical Insurance Dental Insurance Vision Insurance Life Insurance & AD&D Short-Term Disability (STD) Long-Term Disability (LTD) Paid Time Off (PTO) & Holiday Pay Jury Duty Pay Bereavement Pay Retirement Plan If you are enthusiastic about providing outstanding customer service and want to be part of our team, please submit your resume and a brief cover letter outlining your interest in the Cashier position at Grounded In Charlotte.

Grounded In Charlotte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.