IT Systems Engineer (India Office)

As a Systems Engineer at Red Cup IT , you aren't just a "fixer"—you are a strategic consultant for our clients. You will serve as the final escalation point for complex technical issues and the primary architect for infrastructure projects. This role requires a blend of deep technical expertise in virtualization, cloud architecture, and networking, combined with the ability to manage multiple client environments simultaneously.

Key Responsibilities

Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls. Tier 3 Escalation: Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches.

Infrastructure Management: Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime. Standardization & Security: Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base. Documentation: Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform.

Strategic Consulting: Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals. Technical Qualifications Experience: 5+ years in a Systems Admin or Engineer role (MSP experience highly preferred). Cloud: Expert-level knowledge of Microsoft 365 (Exchange Online, SharePoint, Intune) and Azure (VMs, VNETs, Azure AD/Entra ID).

Virtualization: Deep proficiency with VMware ESXi or Microsoft Hyper-V (clustering, SAN management). Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience configuring business-class firewalls (e.g., Fortinet, Sonic. Wall, or Cisco Meraki). Backup/DR: Experience with enterprise backup solutions like Veeam , Datto, or Acronis.

Tools: Familiarity with RMM/PSA tools (e.g., Connect. Wise, Ninja. One, HaloPSA). Soft Skills & "MSP Fit" The "Chameleon" Factor: Ability to switch gears between different client cultures and technical stacks rapidly. Ownership: A "the buck stops here" mentality regarding technical problems. Communication: Ability to explain a $20k SAN replacement to a non-technical CEO in terms of "business risk" rather than "gigabytes.

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