Bilingual Spanish-English Front Desk Virtual Assistant

This is a remote position.

About the Role

We are looking for a Bilingual Spanish-English Front Desk Virtual Assistant to serve as the first point of contact for patients and provide professional administrative and front-desk support. The ideal candidate is friendly, organized, detail-oriented, and comfortable communicating with patients in both English and Spanish.

This role involves answering incoming calls, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team member.

Key Responsibilities

Answer incoming calls from patients in English and Spanish Schedule, reschedule, and cancel appointments Collect and accurately enter patient information Send appropriate forms and documents to new patients Respond to general front-desk inquiries Route billing, insurance, medication, or other specialized questions to the appropriate team member Take accurate notes and document relevant information Provide a friendly, professional, and helpful patient experience Follow established procedures for handling confidential information Maintain patient privacy and follow HIPAA requirements Use the company's designated phone, email, scheduling, and electronic record systems Requirements Fluent in English and Spanish, both written and spoken Excellent verbal communication and phone etiquette Previous front desk, receptionist, customer service, or healthcare experience preferred Strong organizational and attention-to-detail skills Comfortable handling multiple tasks and managing appointments Professional, friendly, and patient demeanor Able to handle confidential information appropriately Comfortable learning new software and systems Willing to complete HIPAA certification Experience working with Spanish-speaking patients Preferred Experience Medical or healthcare front desk experience Experience scheduling appointments Experience working with an EHR or scheduling system Experience handling patient calls Benefits Compensation & Payments Competitive hourly rate On-time payments, every time Payments processed via Wise Training & Support Direct client training provided — you are never thrown in blind Dedicated Account Manager as your point of contact Stable, long-term placement with a growing U.

S.-based company Exposure to a wide range of modern SaaS platforms Potential for increased responsibilities as the company scales Tenure recognition for long-term team members Clear escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with structured operations Stable, long-term account placements (not gig-style work) Supportive team culture across all accounts Growth & Experience Build your U.

S. industry experience Exposure to multiple practice types and platforms Potential for increased hours or additional accounts based on performance Strengthen your resume with verified, legitimate U.S. client experience Recognition Tenure recognition for long-term team members We value loyalty and recognize those who grow with us