Program Support Specialist

This position is located in the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC). The mission of the Office of Unemployment Compensation is to administer unemployment insurance programs that provide temporary financial assistance to eligible individuals, ensure compliance with program requirements, and support efficient and effective service delivery.

The incumbent provides administrative and programmatic support for the day-to-day operations of the Office of Unemployment Compensation, focusing on areas such as benefits administration, quality assurance, training coordination, and budget monitoring.

Responsibilities include

Supporting quality control initiatives by reviewing processes, identifying gaps, and recommending improvements to enhance program efficiency. Coordinating and maintaining training schedules, materials, and records for staff development and compliance purposes. Performing budget-related administrative tasks, including tracking expenditures, preparing reports, and supporting financial reviews.

Maintaining accurate program documentation and records, ensuring timely data entry and reporting. Providing general administrative support, including managing correspondence, scheduling meetings, and assisting with audits and compliance reviews. Assignments are generally routine but require the ability to evaluate the impact of problems encountered and propose solutions from among several viable alternatives.

The position demands strong organizational skills, attention to detail, and the ability to work collaboratively to support the Office of Unemployment Compensation’s mission.

Duties and Responsibilities

Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s). Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures.

Participates in analytical studies based on examination of management needs. Identifies research and analyzes programs issues or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommend administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems.

Generate spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Provides assistance in tracking data or documents in reference to agency or agency program(s). Generates internal and external documents or correspondence that assists in the workflow of the program operation.

Qualifications

Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licensures, Certifications, and other requirements None Work Conditions/Environment The work is performed in a normal office setting. Other Significant Facts Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.

Promotion Potential: No known promotion potential Duration of Appointment: Career Service – Term NTE 13-Months Pay Plan, Series and Grade: CS-0301-9 Salary: $54,183- $69,770; Based on qualifications and funding Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit. Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.