Banquet Set Up Manager (FTYR)

Job Summary

The Banquet Set-Up Manager is responsible for the management of the Banquet Set-Up department and all aspects of the audiovisual and video conference services operations at the Crystal Center. Job Duties and Responsibilities Coordinate Set-Up department’s daily assignments based on daily functions. Plan, assign, and direct work; appraise performance; reward and coach employees; address complaints and resolve problems.

Manage stock levels of departmental provisions. Create room diagrams for conferences. Manage all aspects of A/V for the department, including in-room testing, troubleshooting, and procurement of necessary equipment. Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted.

Confirm and set up A/V equipment per event contract. Work closely with Conference Services Managers and Banquet Manager to understand all details of banquet and event requests, through weekly BEO meeting or verbal communication. Prepare rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.

Create worklists based on the sheets for upcoming events. Assign tasks to Banquet Set-Up Attendants as required. Communicate with the banquet staff regarding any special needs. Assist in ensuring that events are on time. Make adjustments as needed and relay information to the appropriate personnel. Pass any information that is needed to the next shift supervisor on duty.

Ensure proper use, storage, and maintenance of all A/V and meeting room equipment. Ensure proper back-up in the event that any equipment is not properly functioning. Maintain high standards of safety and cleanliness in all areas of the Conference Center. Communicate any areas of need, problems, and concerns from guest to supervisor.

If no upcoming events, have rooms in a readiness position for possible site inspections. Ensure that meeting rooms are re-set for next event if it is within one day of previous event. Keep inventory of all Conference Center necessities and re-stock as needed (to include food & beverage items, cleaning supplies, paper products, linens, tables, chairs, A/V equipment).

Work with Guest Services to transport items needed for an outdoor event and tent areas, not within the Crystal Center. Attend Safety Committee meetings to discuss safety issues around the resort. Other duties as assigned. Job Specifications Competencies : Previous experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) required.

Clear and concise verbal communication skills. Self-directed and able to maximize use of time, resources, and technology. Able to analyze, interpret, and present data in various formats. Able to work with computers, faxes, copiers, scanners, and various other technologies in offices and on resort. Maintains office, employee, and company confidentiality at all times.

Dependable and meets goals. Exemplifies professional conduct and adherence to company Core Values.

Education

High School Diploma or Equivalent. Combination of education and experience that enables performance of all aspects of the position. Physical & Other Requirements : Ability to lift up to 100 lbs. Ability to work on one’s feet for majority of shift. Ability to bend, squat, climb, push and pull. Evenings, weekends and holidays are a regular part of the schedule.

Must have excellent attendance and conduct record for consideration. Must have unrestricted and insurable driving record. Non-smoking candidates preferred. Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2026 Silver Level Veteran Friendly Employer. Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore.

The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.