Lead/Senior Business Analyst - Insurance with Scrum Master

We are seeking a Lead/Senior Business Analyst – Insurance with Scrum Master expertise to bridge business and technical teams across the insurance value chain, driving requirements analysis, Agile delivery, and stakeholder collaboration to achieve measurable business outcomes.

Responsibilities

Partner with business stakeholders to understand objectives, pain points, and regulatory/process constraints in the insurance value chain (e.g., Policy, Billing, Claims, Underwriting, CRM/Distribution) Elicit, analyze, and document requirements using workshops, interviews, story mapping, process mapping, and data analysis Translate requirements into user stories, acceptance criteria, process flows (AS-IS / TO-BE), functional specs, and wireframes as needed Maintain and refine the product backlog in collaboration with Product Owner/business leads to ensure clarity, completeness, and testability Support UAT through preparation of test scenarios, coordination of business users, defect management, and traceability from requirements to outcomes Define and track business KPIs (e.

g., cycle time reduction, claim leakage controls, STP rates, NPS improvements) Drive Agile ceremonies: Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Reviews, Retrospectives Plan and manage delivery scope, schedule, dependencies, risks, RAID logs, and release milestones Coordinate work across teams (engineering, QA, data, architecture, operations, vendors) to ensure consistent delivery and communication Communicate status clearly to leadership and stakeholders via dashboards, weekly updates, and executive-ready summaries Act as a bridge between business and technical teams to ensure shared understanding of requirements and constraints Collaborate with architects and SMEs on integration needs (e.

g., PAS, claims systems, billing, document management, external data providers) Requirements 6-15 years of overall experience in IT 8+ years of experience in a combined Business Analyst / Agile PM / Scrum Master / Delivery Lead capacity Background in the insurance domain across one or more areas: Claims, Underwriting, Policy Administration, Billing, Reinsurance, Distribution Skills in writing epics, user stories, and acceptance criteria, with the capability to lead other BAs to drive this cycle effectively Practical experience delivering projects in Agile, Scrum, and Kanban environments Understanding of SDLC, testing lifecycle, and release management Excellent communication, facilitation, and stakeholder management skills Familiarity with Jira, Confluence, and Azure DevOps