IT Operations Analyst II

NOTE: Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

POSITION SUMMARY

Practice Support Services (PSS) is seeking an IT Operations Analyst II to provide advanced support, lead the resolution of complex and escalated technical issues, and deliver secure, scalable improvements across IT operations. The role combines Level 2 and Level 3 support and AI-enabled service improvement, workflow automation, endpoint management, compliance, and operational documentation. The successful candidate will translate recurring support and operational challenges into reliable automated solutions while maintaining strong security, governance, auditability, and customer service standards.