Department Job Floater

Description Department Job Floater Job Type Part-time Atlanta, GA Job Function Contact Center, Member Services, Teller The Department Job Floater is responsible for assisting the Contact Center, Member Services, and Teller line with day-to-day tasks. This role will provide exceptional member service addressing member needs, supporting account and loan inquiries, and identifying opportunities to cross-sell credit union products and services.

Duties and Responsibilities

Contact Center Assist Contact Center by responding to member inquiries via phone, email, and fax providing information on loans, products and services. Verify the identity of each caller to maintain member security and confidentiality. Accurately document all interactions and account activities during each member contact.

Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance. Open and close accounts and initiate membership and loan applications via telephone and in person Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies.

Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay. Set up and troubleshoot home banking and online bill payment services. Process loan payments, account deposits, withdrawals, and temporary checks as needed. Transfer calls to appropriate departments when further assistance is required.

Actively identify and recommend products or services that meet members' financial needs. Consistently deliver a professional, courteous, and member-focused experience Member Services Performs daily member services, such as opening and closing accounts. Presents, Identifies, recommends and promotes products and services in order to build a financial relationship in alignment with the Credit Union’s business strategy.

Resolves member account discrepancies by performing file maintenance and account changes as needed. Recommends appropriate products and services to meet or exceed these goals, including GAP, Warranty and Credit Life and Disability Insurance for loan products. Interviews and assists members with the loan application process to ensure completeness of information.

Evaluates loan applications by gathering background information on loan applicants, verifies employment and income, obtains credit bureau reports, verifies existing debts. Notifies applicants of loan decisions by phone within one hour and requests additional information if required. Explains reasons for denial or counter-offer and explores options for members who are denied or countered.

Processes applications from the online queue and prepares them for submission to underwriting. Coordinates loan closings between the member and the Loan Processor. Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union’s loan quality standards.

Responsible for meeting production and other sales goals on a monthly basis. Notifies applicants of loan decisions by phone within one hour and requests additional information if required. Explains reasons for denial or counter-offer and explores options for members who are denied or countered. Processes applications from the online queue and prepares them for submission to underwriting.

Coordinates loan closings between the member and the Loan Processor. Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union’s loan quality standards. Responsible for meeting production and other sales goals on a monthly basis. Teller Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.

Verify and process, under dual control, night drop, mail, and ATM deposits and transactions. Sell credit union monetary instrument Cross-sell all credit union products and services. Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP. Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property.

Requirements

Education

and Qualifications High School Diploma Knowledge of Credit Union products & Services 1-2 years credit union or banking experience Customer Service experience Contact Center experience preferred Cash Handling experience *All applicants must have a clean criminal background and credit check. (Not benefits eligible)