Senior Customs Brokerage Coordinator

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Remote Position / Work-from-Home Requirement: This is a remote position.

The employee must maintain a dedicated, professional workspace at home, including a proper desk or workstation, reliable internet access, and a quiet environment free from regular interruptions during scheduled working hours. The employee must be able to protect confidential client and shipment information while working remotely.

Responsibilities

Processing Customs brokerage for land, rail, air and ocean shipments Process or Coordinate e-manifest for land imports Work Closely with management on all topics related to customer service and participate in client meetings as necessary Data entry and processing of various import related documentation for submission to U.

S. Customs and PGA’s (participating Government Agencies) Follow up on Customs & OGA matters and resolve problems Answer both customer inquiries and inter-company inquiries Handle remote filings Classify goods in the harmonized tariff schedule (broad range of commodities) Coordinate shipments with cross border carriers and Mexican Customs Brokers Execute procedures as outlined on SOP’s (client facing & internal) Provide shipment tracking updates to IOR every 2.

5hrs Qualifications: A minimum of 5 years of experience in Customs Brokerage for land, rail, air and ocean shipments Excellent communication skills (verbal and written) Ability to work in a high-pressure environment Must be detailed oriented Proficient in Windows and Microsoft Office Suite Cargo Wise experience is required.

Customs Brokerage license is a plus Must be a team player