Online Support & Sales

Location: DHA Phase II, Islamabad (Onsite) You will work on PadelOS, a SaaS platform by Moon. Labor helping padel clubs manage bookings, payments, schedules, and memberships. What You’ll Do Manage inbound customer queries (chat/email) Understand issues and respond clearly and quickly Reproduce bugs and log them with clear steps Work with engineers to resolve issues Keep customers updated until resolution Identify recurring problems and share insights with product team Requirements 1+ year in support, QA, or similar role Strong written communication Structured, detail-oriented mindset Ability to handle multiple queries and prioritize Comfortable working with engineers on issue resolution Basic understanding of SaaS/web/mobile products Nice to Have Experience with tools like Intercom, Zendesk, Jira, Notion Experience with bug reporting or QA Exposure to SaaS or product workflows Interest in moving into Product or QA over time What This Role Is This is a hands-on role at the intersection of support, QA, and product — ideal if you enjoy solving problems, working with engineers, and improving products through customer feedback.