Team Loan Officer

Essential Duties and Responsibilities

The Team Loan Officer assists a designated Loan Officer(s) in originating and processing loans. Duties include: Completing a quality, initial loan application and all applicable checklists. Requesting required documents, including follow up if needed. Calculating income in order to validate data. Running AUS and reviewing findings.

Securing a locked interest rate as quoted to the client. Preparing and sending prequalification letters. Preparing the initial disclosure package. Reviewing and preparing loan documents for submission to Processing. Primary point of contact for phone calls. Managing the CRM, including follow-ups with warm leads and closed loans.

Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers. Addressing any resulting issues during the process that potentially jeopardize the loan approval. Utilization of designated Sales tools and reporting methods.

Education

5+ years of mortgage experience, including all areas of the loan process, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing. High School diploma or equivalent; Bachelor’s degree is a plus NMLS License required Skills: Demonstrated sales aptitude with the ability to effectively follow up on leads and build strong relationships.

Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences. Demonstrated problem-solving ability and conflict resolution skills. Must have attention to detail and customer service focus with a genuine desire to assist borrowers and provide a helpful, responsive experience throughout the loan process.

Ability to adhere to established processes and checklists. Flexibility and adaptability in a fluid and rapidly changing environment. Self-motivated with the ability to work independently with minimal supervision. Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements. Proficient with MS Office, with a knowledge of industry automation and software.

High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.