Senior Technical Architect - Africa

JOB DESCRIPTION: SENIOR TECHNICAL ARCHITECT Job Details Item Detail Position Title Senior Technical Architect (Services & Pre-Sales) Department Services Primary Location Johannesburg, South Africa Employment Type Permanent Reporting Line Services & Delivery, with dual alignment to Go-To-Market / Pre-Sales

1. Role Purpose The Senior Technical Architect is a hybrid, client-facing and delivery-focused role that serves as the highest technical authority across the full account lifecycle. The role bridges pre-sales solutioning and services delivery, and is responsible for driving pre-sales discovery and bid defences, architecting scalable enterprise Service. Now solutions, acting as a strategic advisor to C-suite client stakeholders, and maintaining end-to-end architectural integrity and governance across active delivery engagements. The incumbent is both a client-facing strategist and a hands-on technical practitioner who ensures that every commercial commitment is underpinned by a robust, maintainable implementation.
2. Position in Organisational Structure Reporting Line: Reports into Services & Delivery, with dual alignment to Go-To-Market / Pre-Sales for pursuit velocity and solutioning, and to Services & Delivery for technical governance and margin integrity. Role Level: Highest technical authority across assigned accounts and delivery programmes. Oversight: Provides technical guidance and oversight to Technical Architects, Senior Technical Consultants, and delivery teams. 3.

Key Responsibilities

A. Pre-Sales Solutioning, Bid Strategy & Commercial Defence Opportunity Discovery & Solutioning: Partner closely with Go-To-Market teams to lead technical discovery, translate complex customer requirements into scalable Service. Now architectures, and define implementation approaches. Proposal & SOW Ownership: Author, structure, and own technical proposals, Statements of Work (SOWs), effort estimations, and sizing models for key enterprise deals, ensuring accuracy, feasibility, and margin protection.

Technical Defences & Demonstrations: Deliver high-impact, value-focused functional demonstrations and lead technical defences during client orals and RFP evaluation rounds to convert pursuits into wins. Pre-Sales Demand Management: Support the allocation and tracking of incoming opportunities on the pre-sales demand board, shaping win themes and competitive differentiators.

B. Strategic Account Advisory & Value Realisation Trusted Technical Advisor: Serve as the primary strategic technical liaison for key enterprise accounts, bridging business strategy and technology execution. Roadmapping & Value Frameworks: Co-create multi-year platform evolution roadmaps with client C-suite executives, ensuring platform adoption, automation maturity, and alignment with business outcomes.

Account Growth & Governance: Conduct Quarterly Business Reviews (QBRs) and platform health checks; identify expansion opportunities across AI, AIOps, and digital workflows to position Service. Now as an enterprise integration layer. C. Architectural Governance & Design Authority Design Authority: Define and govern end-to-end solution architectures across engagements, validating design decisions made by project-level Technical Architects.

Standards & Guardrails: Establish architectural patterns for scalability, performance, security, and long-term maintainability, reducing technical debt across programmes. Integration & Platform Strategy: Design secure, canonical integration patterns between Service. Now, observability tools, and broader enterprise IT landscapes (ITOM, ITSM, CSM, custom applications).

D. Delivery Handover, Prototyping & IP Development Initial Engagement Leadership: Lead solutioning during initial customer discovery workshops and execute a seamless handover to technical delivery teams. Rapid Prototyping & Sandbox Demonstrations: Architect, configure, and prototype Service. Now modules, maintaining technical agility to quickly get new capabilities or AI features demonstration-ready.

Reusable IP & Accelerators: Build and contribute reusable design patterns, demonstration assets, and automation frameworks to Quintica's accelerator library to accelerate pre-sales cycles and improve delivery margins. E. Capability Leadership & Quality Assurance Mentorship: Guide, mentor, and uplift the technical maturity of Technical Architects, Senior Consultants, and developers within the practice.

Technical Quality Oversight: Validate that build and testing practices demonstrate direct alignment to business outcomes and adhere to approved architectural patterns. 4.

Qualifications

& Experience Education & Certifications Education: Bachelor's Degree or Diploma in Computer Science, Information Technology, or equivalent. Core Service. Now Certifications (Mandatory): Service. Now Certified System Administrator (CSA); Service. Now Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least three core domains (ITSM baseline essential; ITOM, CSM, or Risk/Security preferred).

Advanced / Preferred Certifications: Service. Now Certified Technical Architect (CTA) or Certified Master Architect (CMA) — highly desirable; ITIL v4 Foundation; exposure to Enterprise Architecture frameworks (e.g., TOGAF) or Cloud/AI certifications. Experience 10+ years of hands-on experience in the Service. Now ecosystem, with a proven track record spanning pre-sales solutioning, enterprise architecture, and strategic account leadership.

Demonstrated capability leading complex project delivery as a Lead/Senior Architect while simultaneously supporting enterprise pre-sales pursuits, drafting SOWs, and defending technical solutions to client stakeholders. Deep knowledge of ITOM, ITSM, CSM, and cross-platform enterprise integrations. Experience in Telecommunications, Financial Services, or Public Sector domains is advantageous.

Willingness and ability to travel up to 50% across the MEA region. Skills & Competencies C-Suite Communication & Storytelling: Exceptional presentation, objection-handling, and narrative skills to articulate technical value to C-level executives. Commercial Acumen: Strong ability to estimate effort, design team structures, calculate scoping models, and structure winning RFP responses.

Technical Agility: Hands-on ability to build live proofs of concept, explore emerging platform capabilities (such as GenAI / Now Assist), and translate requirements into functional prototypes. 5. Performance Scorecard (KPI Framework) Category Weight Target Metric Pre-Sales Conversion & Velocity 30% Technical win-rate on proposals/RFPs; accuracy of effort estimations; delivery handover quality.