Fingerprint Enrollment Specialist : IdentoGO/Fieldprint

Job Details: Job Location: 19 BELLEMEADE AVE

• SMITHTOWN, NY, Salary Range: $17.00 - $17.00Hourly, Position Overview Strategic Security Corp. (SSC) is seeking a dependable, professional, and detail-oriented Fingerprint Enrollment Specialist to support our IdentoGO (IDEMIA) and Fieldprint fingerprint enrollment services at our Smithtown, New York headquarters. The selected candidate will be responsible for conducting electronic fingerprinting appointments, verifying applicant identification, processing biometric enrollments, and delivering exceptional customer service while ensuring compliance with established procedures and confidentiality requirements. This position requires an individual who can work independently, manage appointments across multiple enrollment platforms, and maintain a high level of accuracy and professionalism. No previous fingerprinting experience is required. SSC will provide paid training on both IdentoGO and Fieldprint systems.

Key Responsibilities

Fingerprint Enrollment & Biometric Processing Conduct electronic fingerprint capture using approved IdentoGO and Fieldprint equipment and software. Process fingerprinting appointments in accordance with each provider's established procedures. Verify applicant identities using acceptable identification documents. Accurately enter, review, and confirm applicant information.

Ensure fingerprint images meet applicable quality and submission standards. Assist applicants with enrollment requirements, appointment confirmations, and general questions. Follow provider-specific procedures for biometric capture, enrollment, and submission. Maintain accurate records of completed appointments and enrollment activity.

Identify and resolve basic enrollment errors or escalate issues to the appropriate provider support team. Customer Service & Appointment Management Greet applicants and provide professional, courteous customer service. Manage daily appointments across both IdentoGO and Fieldprint systems. Verify appointment information and assist with customer check-in.

Answer incoming calls and respond to general enrollment inquiries. Provide clear instructions to applicants throughout the fingerprinting process. Manage appointment flow to minimize delays and maintain efficiency. Address customer concerns professionally and escalate unresolved issues to management. Maintain an organized and welcoming enrollment environment.

Administrative & Operational Responsibilities Open and prepare the fingerprinting workstation for daily operations. Verify that equipment, software, and enrollment systems are operational. Maintain appropriate appointment and transaction documentation. Assist with payment processing and reconciliation when required by the applicable enrollment program.

Monitor enrollment activity and report operational concerns to management. Troubleshoot basic hardware and software issues. Coordinate with IDEMIA, Fieldprint, or designated technical support representatives when necessary. Maintain equipment cleanliness and follow applicable equipment maintenance procedures. Assist with additional administrative responsibilities as assigned by SSC management.

Compliance, Privacy & Information Security Maintain strict confidentiality of applicant personal and biometric information. Follow all applicable IDEMIA, Fieldprint, SSC, and regulatory requirements. Adhere to established identity verification and fingerprinting procedures. Protect access credentials, enrollment equipment, and confidential documentation.

Ensure applicant information is entered accurately and handled securely. Immediately report suspected privacy violations, security incidents, or enrollment discrepancies. Complete required compliance training and maintain applicable authorizations.

Qualifications

Minimum Qualifications

High school diploma or GED required. Strong customer service and interpersonal communication skills. Basic computer proficiency and accurate data-entry skills. Excellent organizational skills and attention to detail. Ability to learn and operate multiple software platforms. Ability to follow detailed procedures and instructions.

Ability to maintain confidentiality and handle sensitive information. Professional appearance and demeanor. Reliable attendance and punctuality. Ability to work independently with minimal supervision. Ability to successfully complete required training, background screening, and provider authorization requirements.

Preferred Qualifications

Previous experience in customer service, reception, administrative support, or banking. Experience verifying identification documents. Experience working with confidential or sensitive information. Familiarity with appointment scheduling software. Experience processing customer transactions or payments. Prior fingerprinting, biometric enrollment, or background screening experience is preferred but not required.

Paid Training & Development Strategic Security Corp. will provide paid training to prepare the selected candidate to operate both enrollment platforms. Training may include: IdentoGO (IDEMIA) enrollment procedures and equipment operation. Fieldprint enrollment procedures and equipment operation. Electronic fingerprint capture and quality assurance.

Applicant identity verification. Appointment management and enrollment processing. Biometric data privacy and confidentiality. Customer service and conflict resolution. Equipment troubleshooting and technical support procedures. Provider-specific operational and compliance requirements. The employee must successfully complete all required training and obtain any necessary provider approvals before independently performing enrollment services.

Work Environment & Physical Requirements Position is performed entirely on-site at SSC's Smithtown, New York headquarters. Requires regular computer use, data entry, and customer interaction. Requires the ability to operate electronic fingerprint scanners and office equipment. Involves sitting, standing, and repetitive hand movements throughout the workday.

Requires the ability to manage appointments and assist multiple applicants throughout the workday. Reasonable accommodations will be provided in accordance with applicable law. Performance Expectations The Fingerprint Enrollment Specialist is expected to: Accurately process appointments for both IdentoGO and Fieldprint.

Maintain high-quality fingerprint capture and enrollment accuracy. Deliver professional and timely customer service. Follow all provider-specific operating procedures. Maintain strict confidentiality and information security. Minimize preventable enrollment errors and appointment delays. Maintain consistent attendance, punctuality, and professionalism.

Report technical issues, enrollment discrepancies, and operational concerns promptly. Meet applicable productivity, accuracy, and service standards established by SSC and its enrollment partners. Employment Status: Full-Time, Non-Exempt. Work Schedule: Monday through Friday, 40 hours per week. Specific working hours will be established by management.

Training: Paid training provided for both enrollment platforms. Equal Employment Opportunity Strategic Security Corp. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Strategic Security Corp. Protecting What Matters Most.