Guest Relation Manager - (Mandarin Speaker is an Advantage)

A little taste of your day-to-day Every day is different, but you’ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints, and compliments – and following it up Managing, recording, and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office What we need from you Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service