Client Advisor (Auto Sales)

Job Details: Job Location: Nelson Mazda Cool Springs

• Franklin, TN, Position Type: Full Time, Education Level: High School, Salary Range: $48000.00 - $100000.00Base+Commission/year, About the Opportunity At Nelson Mazda Cool Springs, we’re redefining the car buying experience. As a Client Advisor, you’ll deliver a professional, pressure-free experience focused on customer satisfaction—not commission. If you’re passionate about helping people, thrive in a team environment, and are motivated to grow - we want to hear from you. What You'll Get Base pay of $4,000 per month (non-commissioned) w/ a bonus structure New car allowance with Mazda 40 Hours of PTO after 90 days of employment 401(k) with up to 6% company match $1 for $1! Health, dental, and vision insurance available Volunteer Time Off (VTO) given on 1st day of employment Consistent, predictable schedule: Saturdays required, closed Sundays Dedicated on site trainer for training + support to help you succeed! What You’ll Do Guide guests through a world-class, transparent car buying experience Respond to internet and phone inquiries and schedule showroom appointments Make 45+ outbound calls daily to follow up with leads and prospects Conduct vehicle walkarounds and deliver expert-level product presentations Log all customer interactions in CRM and dealership systems Prepare vehicles and customer info for upcoming appointments Assist with showroom appearance, lot organization, and guest hospitality Stay current on Mazda models, news, and competitive vehicle offerings Qualifications: What We’re Looking For Strong communication and customer service skills Positive attitude and a team-oriented mindset Ability to multitask in a fast-paced environment Comfortable using technology and CRM platforms Valid driver’s license and clean driving record Retail or sales experience preferred, but not required What Success Looks Like 13 vehicles sold monthly (rolling 90-day average) 95%+ customer satisfaction index (MBEP score) High conversion rate of internet and phone leads Strong performance in optional protection and service product offerings Completion of all Mazda certifications and training