IT Service Desk Lead

The IT Service Desk Lead, positioned between IT management and service desk staff, supports and mentors Service Desk Technicians in their downline. This role also supports IT management in the comprehensive support of PHMC systems. This includes research relating to new support and customer service methods and technologies in support of IT systems and PHMC users in general.

Beyond the new research, the successful candidate will utilize established service desk software to track and solve widespread technical concerns raised by PHMC’s business units and to organize the workload. The candidate must have the ability to communicate effectively with team members and management in general and with direct regard to the progress of assignments, project task timelines, issues, and contingencies.