Check out Agent

Position Overview

As a Check-Out Agent, you will play a pivotal role in providing efficient and professional check-out services to our patients following their appointments.

Your responsibilities

will include collecting payments, scheduling follow-up appointments, and ensuring that every patient leaves our clinic with a positive and memorable experience, in line with our mission of unparalleled excellence in cosmetic enhancement services.

Responsibilities

Process payments from patients for services rendered, including cash, credit card, while ensuring accuracy and efficiency. Issue invoices and receipts: Generate and provide patients with accurate invoices and receipts for their records, ensuring all necessary information is included. Schedule follow-up appointments: Assist patients in scheduling their next appointment or follow-up, ensuring optimal coordination and adherence to the clinic's scheduling protocols.

Address patient inquiries: Explain the services, policies, and procedures offered at the clinic to patients and clarify any questions or concerns related to charges, discounts, or billing procedures. Contribute to a premier patient experience: Uphold the clinic's high standards for customer service and patient care, ensure that each patient has a positive and memorable experience by being courteous, attentive, and empathetic and resolve any issues or complaints in a professional manner.

Record Keeping: Maintain accurate and up-to-date records of payments, appointments, and other relevant information using the clinic's computerized system. This helps in maintaining proper documentation and ensuring smooth operations. Coordinate with clinic staff: Collaborate with specialists, nurses, and other staff members to ensure seamless patient flow.

Maintain clean and organized desk: Keep the check-out area clean, organized, and stocked with necessary materials, contributing to a pleasant and efficient environment for patients and staff. Adhere to clinic policies and procedures: Follow and uphold the clinic's policies and procedures, including those related to patient privacy, confidentiality, and safety.

Requirements

Education

& Experience ● High school diploma or equivalent required; higher education in a related field is a plus. ● Minimum of 1-year experience in a customer service, reception, or check-out role, preferably in a healthcare, luxury retail, or beauty setting. Competencies & Skills ● Excellent communication and interpersonal skills, with a friendly and professional demeanour.

● Strong attention to detail and ability to multitask in a fast-paced environment. ● Basic understanding of financial transactions, invoicing, and payment processing. ● Proficiency in using computer-based systems and software for payment processing and appointment scheduling, and a willingness to learn new systems and applications.

● Understanding of patient privacy and confidentiality regulations. ● Bilingual in English and Arabic (French language is a plus).