Oncology Practice Manager - Calvert Medical Group

JOB DESCRIPTION DETAILS Job Summary: The Cancer Center Practice Manager#is responsible for#the day-to-day operational, financial, quality, and personnel management of the oncology practice. In an integrated cancer program, this role serves as the operational leader, ensuring#efficient, patient-centered, high-quality care while supporting strategic growth and regulatory compliance.

Education: Bachelor#s Degree required. Some undergraduate or certificate-level coursework preferably in health or business administration-related field, or Master#s degree in related fields preferred. Registration/Certification/Licensure: Unexpired, unsuspended driver#s license required if incumbent will be required to drive as part of their routine job duties.

Experience: Requires a minimum of 3 years of customer service, administrative, or clinical support and supervisory experience, preferably in ambulatory care, Surgery # Oncology, or physician practice settings. Supervisory experience may include official or unofficial roles with exposure to management assignments where leadership skillset is evident.

Other Requirements: Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Key Responsibilities# Operations Management Oversee daily clinic operations across medical oncology, hematology, infusion, and supportive care services.

Ensure efficient patient flow, scheduling, registration, and coordination of care.## Monitor clinic productivity, capacity, and access metrics.## Implement operational improvements to reduce wait times and enhance patient experience.## Coordinate with hospital departments,#including pharmacy, laboratory, imaging, and finance.

Staff Leadership and Human Resources Directly supervise clinical and non-clinical staff.## Recruit, onboard, orient, and#retain#qualified personnel.## Conduct performance evaluations and coaching.## Manage staffing schedules and productivity.## Foster employee engagement and professional development.## Support a culture of accountability, teamwork, and safety.

Financial Management Develop and manage departmental budgets.## Monitor revenue cycle performance,#including:## Charge capture## Coding accuracy## Prior authorizations## Denial management## Accounts receivable## Analyze financial performance indicators.## Identify#opportunities for cost reduction and operational efficiency.

Support implementation of biosimilars and other value-based initiatives.## Quality and Regulatory Compliance Ensure compliance with:## Commission on Cancer standards## American Society of Clinical Oncology and Oncology Nursing Society guidelines and standards# The Joint Commission standards# Calvert Health policies and procedures## Centers for Medicare # Medicaid Services requirements## State and federal regulations## Support quality improvement projects using PDCA or similar methodologies.

Monitor quality and patient safety metrics#and Safety Net requirements# Participate in accreditation preparation and survey readiness.## Oncology Program Development Support cancer program strategic planning.## Evaluate opportunities for growth in oncology and hematology services.## Assist#with service line expansion and physician recruitment.

Support implementation of new therapies, technologies, and care models.## Collaborate with cancer committee leadership.## Collaborate with Shared Governance Council.# Patient Experience and Navigation Monitor, trend, and distribute#patient satisfaction scores and feedback.## Improve access to care and reduce barriers to treatment#and follow-up care.

Coordinate navigation, survivorship, and supportive care services.## Ensure a patient-centered approach throughout the continuum of care.## Data Analytics and Performance Monitoring Develop and#maintain#operational dashboards.## Track key performance indicators (KPIs), such as:## New patient volume## Infusion chair#utilization## Provider productivity## Treatment#start#times## No-show rates#and#appropriate medical#record documentation# Financial performance## Patient satisfaction## Present reports to#oncology#executive leadership and cancer committees.

Value-Based Care and Population Health Support oncology initiatives related to:## Alternative payment models## Value-based care## Population health management## Care coordination## Monitor quality and cost performance metrics.## Assist#with payer contracting and performance reporting.## Collaborate with the Finance team and Financial Navigator# Responsibilities Particularly Important at Calvert.

Health# Given#Calvert. Health#s#focus on oncology growth, CoC accreditation, QOPI alignment, and preparation for the Maryland AHEAD model, the practice manager should also:# Lead implementation of ASCO/ONS chemotherapy safety standards.## Support CoC quality improvement initiatives and#accreditation#readiness.## Drive biosimilar adoption strategies.

Improve referral management from primary care and specialty providers.## Optimize#infusion center capacity and scheduling.## Develop oncology operational dashboards for Cancer Committee review.## Partner with finance and physician leadership to improve oncology service line profitability while#maintaining#quality outcomes.

Support multidisciplinary cancer conference operations and follow-up.##