Customer Service Officer

Job Roles & Responsibilities Receive incoming emergency calls; Generate Emergency Call Taking (ECT) form via the Authority’s incident management IT system; Retrieve incident location from caller; Determine the incident categories from information provided by the caller; Input required details into ECT form; Perform telephone trialing and medical advisories to callers for medical calls based on the guidelines provided by the Authority; Route the completed ECT form to the Authority’s resource dispatcher; Requirements Job Requirements Preferably possess working experience in a call centre environment or medically related organisation Be proficient (both written and verbal) in the English language and a Mother Tongue language possess at least 3 GCE ‘O’ Level certification or National ITE Certification (NITEC) in Nursing, or its equivalent Preferably possess medical related qualifications Possess basic computer literacy skills such as using Microsoft Office applications and the Internet Be able to work well under pressure especially where there is a sudden surge of calls