Financial Aid Manager - Office of the Dean, College of Medicine

The Financial Aid Manager assists in managing the daily operations of the financial aid office, ensuring the accurate, efficient, and compliant administration of federal, state, and institutional aid programs. Reporting to the Director and/or Associate Director, this role balances administrative leadership with direct student service, supervising financial aid advisors, and overseeing complex awarding processes.

The Financial Aid Manager serves as a key technical and regulatory resource, monitoring compliance with evolving Title IV regulations while resolving complicated student files and professional judgment appeals. Additionally, this position collaborates with college partners to enhance the student experience. Duties Responsibilities: Helps to manage all federal, state, miscellaneous agency, and university programs awarded within the office.

Complete debt management/repayment plans appointments with COM Students. Packaging eligible students for financial aid. Acts as a financial aid liaison for the COM with other University departments. Helps maintain consistent and constant communication with the students and administrators at the Peoria, Rockford, and Urbana sites.

Extensive Travel to the Peoria, Rockford, and Urbana sites. Works with students experiencing long term financial problems and third party agencies to resolve these problems and present options available to such students. Assists with special projects. In the absence of the Director and/or Associate Director, the Assistant Director is responsible for the daily supervision of the office.

Process and determine financial aid for all four sites Serve as a liaison between lender and student Complete financial aid discrepancy reports Complete verification process Work closely with Financial Planning and Student Accounts to provide financial aid counseling to students, communicating policies and procedures, tracking documentation and awarding financial aid Verify financial aid applications for completeness, enrollment status, academic progress, etc.

Work collaboratively with fellow staff members and promote a cross trained student-centered atmosphere. The Financial Aid Counselor will counsel students and their families regarding financial aid eligibility, available assistance programs, and their rights and responsibilities associated with these programs. Be responsible for assisting with the distribution of information on various financial aid programs available to students and conducting financial aid presentations on campus and in the community.

Review all document intake received via fax, mail, email, or walk in traffic and accurately distributes said documents among staff. Updating of documents. Reviews and verifies all documents of compliance with federal and state regulations as well as university policies. T-Card and P-Card authorizations