Front Desk Agent (Full Time)

S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.

Key Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties

• Process reservations, modifications, and cancellations in the system

• Handle guest inquiries, concerns, and requests with professionalism and urgency

• Accurately process payments, room charges, and transactions

• Promote and enroll guests in Hilton Honors programs

• Coordinate with housekeeping and maintenance to support guest needs

• Maintain a clean, organized, and professional front desk area

• Ensure compliance with hotel safety, security, and QA standards

• Support operations across both hotels as needed (dual-property flexibility)

• Assist with guest services, luggage, and local recommendations

Qualifications

• Previous hotel or customer service experience preferred

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Basic computer skills; hotel systems experience (PEP preferred)

• Professional appearance and reliable attendance

• Flexibility to work across both properties

Schedule

• Full-Time

• Flexible shifts including mornings, evenings, weekends, and holidays

• Must be able to work at either property as business needs require

Compensation & Benefits

• Competitive hourly pay

• Paid Vacation and Sick Leave

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Hilton Team Member Travel Program (Go Hilton)

• Growth opportunities within S3 Hotel Group