Front Desk Medical Office

About Company: Our Mission To provide flexible administrative healthcare services that enhance patient health, support independence, and promote high-quality care. Our Values Integrity. Collaboration. Quality. Who We Are Advanced Medical Management, Inc. (AMM) is a full-service healthcare management organization with over 25 years of experience in business management and consulting.

Since 1995, we have partnered with healthcare providers to deliver operational excellence and sustainable growth. As an IPA management company and fiscal intermediary, AMM supports a diverse portfolio of commercial and government clients. Our expertise also includes strategic planning, project development, and health system development.

We are committed to building strong, trusted relationships with our physician partners by providing customized solutions that align with industry standards and evolving healthcare needs.

About the Role

The Front Desk Medical Office position is pivotal in ensuring the smooth and efficient operation of a medical practice's reception area. This role serves as the first point of contact for patients, providing a welcoming and professional environment that reflects the quality of care offered by the facility. The successful candidate will manage patient check-ins and check-outs, handle appointment scheduling, and maintain accurate patient records with confidentiality and attention to detail.

Additionally, this role involves coordinating communication between patients, medical staff, and insurance providers to facilitate seamless administrative processes. Ultimately, the Front Desk Medical Office professional contributes significantly to patient satisfaction and the overall effectiveness of the healthcare team.

Minimum Qualifications

High school diploma or equivalent. Previous experience in a medical office or healthcare setting preferred. Basic proficiency with computer systems and electronic health record (EHR) software. Strong communication and interpersonal skills. Ability to handle sensitive information with discretion and maintain patient confidentiality.

Preferred Qualifications

Certification as a Medical Administrative Assistant or similar credential. Experience with medical billing and insurance verification processes. Familiarity with HIPAA regulations and healthcare compliance standards. Multilingual abilities to assist a diverse patient population. Proficiency in advanced office software and scheduling platforms.

Responsibilities

Greet and welcome patients as they arrive, ensuring a positive and professional first impression. Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems. Verify patient information, update medical records, and ensure all documentation is accurate and complete.

Handle patient check-in and check-out processes, including collecting co-pays and processing payments. Answer phone calls and respond to patient inquiries promptly and courteously. Coordinate communication between patients, healthcare providers, and insurance companies to resolve administrative issues. Maintain confidentiality and comply with HIPAA regulations and other relevant healthcare privacy standards.

Assist with administrative tasks such as filing, faxing, and managing office supplies as needed. Skills: In this role, strong communication skills are essential for interacting effectively with patients, medical staff, and insurance representatives, ensuring clear and compassionate exchanges. Organizational skills are used daily to manage appointment schedules, patient records, and administrative tasks efficiently, preventing errors and delays.

Proficiency with electronic health record (EHR) systems and office software enables accurate data entry, retrieval, and management of patient information. Problem-solving skills help address scheduling conflicts, billing inquiries, and patient concerns promptly and professionally. Additionally, maintaining confidentiality and understanding healthcare regulations are critical to protecting patient privacy and ensuring compliance with legal standards.