Client Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Specialist based in the United States. As a Client Support Specialist, you will play an essential role in delivering an outstanding customer experience within a growing healthcare software environment.

You will support hospice providers, pharmacies, and healthcare professionals by resolving technical questions, addressing service requests, and helping users navigate digital tools effectively. Through inbound and outbound communications, you will build strong client relationships, provide proactive guidance, and ensure issues are resolved accurately and efficiently.

You will collaborate with Client Success, Sales, and other internal teams to improve client satisfaction, strengthen retention, and enhance service quality. This role offers the opportunity to contribute to technology-driven healthcare solutions that help reduce medication delays and improve patient care. Working in a remote, collaborative, and AI-enabled environment, you will help create a seamless experience for clients while continuously developing your technical and communication skills.